Refund Policy
Last Updated: August 2025
At The Xavier Edge Method, we are committed to providing professional and reliable transaction coordination services. Because of the nature of our work, much of the service is performed upfront and involves immediate administrative time, communication, and document review.
Non-Refundable Deposit
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A $150 deposit is required at booking for XEM Essential/Premium to secure your service.
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This deposit is non-refundable under any circumstance, including cancellations.
Service Fees
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The remaining balance is due within 7 business days after settlement/closing unless promotion or trial code.
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Payments are considered final once services are delivered.
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No refunds will be issued for services already rendered.
Cancellations
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Clients may cancel within 24 hours of booking.
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If no work has begun, the deposit may be applied as a credit toward a future booking within 6 months.
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If work has already started, the deposit is forfeited.
Rescheduling
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If a client needs to reschedule after a cancellation, the original deposit will be credited to the new booking (if within the 6-month window).
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A new deposit will be required if the rescheduled booking is not confirmed within 6 months.
Trial Packages & Promotions
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Promotional or trial services (such as discounted contract rates) are to be paid in full and non-refundable once services have started.
Errors & Disputes
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If you believe you were charged in error, please contact us within 7 business days of receiving your invoice. We will review the concern and issue corrections if applicable.
Contact Information
For questions regarding this Refund Policy, please contact us:
📧 Email: support@xavieredgemethod.com
📞 Phone: 773-757-6809
📍 Office Address: Virtual; meeting location can be arranged